Comments on: Why TeNo blogs http://www.teno-blog.com ... discover your desire Mon, 19 Jul 2010 20:56:45 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: noah ross http://www.teno-blog.com/about-2/#comment-9491 noah ross Sun, 14 Mar 2010 17:21:23 +0000 http://www.teno-blog.com/english/about-2/#comment-9491 and regarding the first comment, despite the fact that you misheard me, does it make a difference who purchased the gift? i came into your store wearing a defective TeNo product, which you damaged and then condescended me. in my experience, that is not a sound strategy for selling luxury goods in a bad economy. and regarding the first comment, despite the fact that you misheard me, does it make a difference who purchased the gift? i came into your store wearing a defective TeNo product, which you damaged and then condescended me. in my experience, that is not a sound strategy for selling luxury goods in a bad economy.

]]> By: noah ross http://www.teno-blog.com/about-2/#comment-9490 noah ross Sun, 14 Mar 2010 17:16:44 +0000 http://www.teno-blog.com/english/about-2/#comment-9490 you were trying to prevent the ruining of my necklace by wrenching the clasp open with pliers? you were trying to prevent the ruining of my necklace by wrenching the clasp open with pliers?

]]> By: tenony http://www.teno-blog.com/about-2/#comment-9475 tenony Sun, 14 Mar 2010 05:12:14 +0000 http://www.teno-blog.com/english/about-2/#comment-9475 funny, in the store, you said it was Your mother that purchased the chain for you. Please note we were only trying to help you get the necklace off without ruing the chain. We succeded, but still you were not happy. funny, in the store, you said it was Your mother that purchased the chain for you. Please note we were only trying to help you get the necklace off without ruing the chain. We succeded, but still you were not happy.

]]> By: noah ross http://www.teno-blog.com/about-2/#comment-9450 noah ross Sat, 13 Mar 2010 03:17:58 +0000 http://www.teno-blog.com/english/about-2/#comment-9450 As a large fan of TeNo, I have to say i was sorely disappointed at the level of service, or lack thereof in your NYC Spring Street location. My girlfriend purchased a cord necklace for me at that location, and after a handful of times wearing it, the fastener wouldn't open. I went into the store for some advice, and an employee said he could help me. I turned around and he used two plyers to wrench it open, ruining the piece - denting the closure and scratching it beyond repair. He said he was doing me a favor and refused to replace it. He offered to send it off for repair for $60. on a $90 necklace. I asked him his name. he said 'the manager'. That is not the service i had come to expect. Frankly, i am disappointed. - Noah Ross As a large fan of TeNo, I have to say i was sorely disappointed at the level of service, or lack thereof in your NYC Spring Street location.

My girlfriend purchased a cord necklace for me at that location, and after a handful of times wearing it, the fastener wouldn’t open.

I went into the store for some advice, and an employee said he could help me. I turned around and he used two plyers to wrench it open, ruining the piece – denting the closure and scratching it beyond repair. He said he was doing me a favor and refused to replace it.

He offered to send it off for repair for $60. on a $90 necklace.

I asked him his name. he said ‘the manager’.

That is not the service i had come to expect. Frankly, i am disappointed.

- Noah Ross

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